Citizen's Service Delivery Charter

The Citizens' Service Delivery Charter for the State Department for Public Investments and Assets Management affirms our commitment to delivering high-quality services to all clients. It clearly defines the service standards customers can expect when engaging with the State Department and its staff.

The Charter also sets out the rights and obligations of customers, as well as the procedures to follow where service standards are not achieved. To support continuous improvement, clients are provided with a feedback mechanism to share their experiences and offer suggestions on how services can be enhanced.

To ensure relevance and responsiveness, the Citizens' Service Delivery Charter is reviewed and updated every two years.

Overall, the State Department for Public Investments and Assets Management remains firmly committed to professionalism, courtesy, and excellence in service delivery.